If you’ve ever wanted to turn a cherished photo, medal, or keepsake into a polished display piece, a personalised box frame from Kachingo is the solution. This page walks you through the entire process – from selecting your frame size to final checkout – so you can create a beautiful, custom display without any guesswork. By the end, you’ll know exactly what to expect and how to get the best results for your memorabilia.

When you order a custom box frame from kachingo, you’re choosing a service that specialises in high-quality, shadow-box style displays. The company focuses on effortless customisation, fast turnaround, and secure delivery – perfect for anyone who wants to preserve a memory without the hassle of DIY framing.

Quick Answer

You can order a personalised box frame from Kachingo in under 10 minutes. Simply choose your frame size, upload your photo or specify the item to display, pick a background colour and mount style, then review and pay. The frame is built to your specifications and delivered to your door within 5–7 working days.

What Exactly Is a Box Frame?

A box frame (also called a shadow box) is a deep frame that creates space between the glass and the backing – perfect for displaying three‑dimensional objects like medals, coins, flowers, or layered photos. Unlike standard flat frames, box frames give your items a sense of depth and protection. Kachingo’s frames are made from solid wood, with a choice of black, white, or oak finishes, and the glass is UV‑protective to prevent fading.

Step‑by‑Step Ordering Guide

Follow these steps to place your order on Kachingo’s website. The process is designed to be intuitive, but I’ll explain the reasoning behind each choice so you can make informed decisions.

Step 1 – Choose Your Frame Size

What to do: Select the external dimensions of your frame. Options typically range from 6×6 inches up to 20×24 inches.
Why this matters: The size determines how your item will be displayed and how much room you have for a mat or mount. For a single photo, a 10×10 inch frame works well. For a medal or a larger object, go for at least 12×16 inches.
Expected result: You’ll see the price update instantly. Larger frames cost more.
Helpful tip: Measure your item first, then add at least 2 inches to each side for breathing room. If you’re unsure, the Kachingo team can advise via email.
Common mistake: Choosing a frame that’s too small. Your item should not touch the glass – a box frame needs depth.

Step 2 – Select Frame Colour and Depth

What to do: Pick from black, white, or oak. Then choose the depth – standard (2.5 cm) or deep (5 cm).
Why this matters: The colour should complement your item. White works well for bright, modern displays; black adds contrast; oak gives a classic feel. The depth matters: standard depth is suitable for photos or flat memorabilia, deep depth is for thicker objects like medals or football shirts.
Expected result: Your frame colour and depth are stored in the customisation tool.
Helpful tip: If you’re displaying a 3D object, always choose the deep option. A standard depth may not allow enough space.
Common mistake: Forgetting to check the depth compatibility – the website lists the maximum thickness for each depth.

Step 3 – Upload Your Design or Item Details

What to do: You can upload a photo (JPEG or PNG) or describe the physical item you want to display. If you’re sending a physical item, Kachingo provides a shipping label – you post it to them, and they frame it.
Why this matters: This is the core of personalisation. The team will print your photo on high‑quality paper, or they will mount your physical object securely.
Expected result: After upload, you’ll see a preview of how the frame will look. You can adjust the cropping or position.
Helpful tip: For photos, use a resolution of at least 300 DPI. For physical items, wrap them carefully before posting – the team will handle the rest.
Common mistake: Uploading a low‑resolution image – it will appear pixelated when printed.

Step 4 – Choose Mount Style and Background

What to do: Select a mount (mat) colour – white, cream, black, or no mount. Also pick a background colour for the inside of the box.
Why this matters: The mount frames your item and prevents it from touching the glass. A white mount is classic, black gives a modern look, and cream works well for vintage items. The background colour can be matched to the mount or chosen separately.
Expected result: Your preview updates to show the final look.
Helpful tip: If you’re displaying a photo, a white or cream mount usually looks cleanest. For medals, a black or dark background makes the metal pop.
Common mistake: Choosing a mount that is too narrow – it should be at least 2 cm wide to look professional.

Step 5 – Add Any Accessories (Optional)

What to do: You can add a personalised engraving plate, extra hanging hardware, or a stand‑off fitting for wall mounting.
Why this matters: These extras make the frame more versatile. A nameplate is great for gifts, while stand‑offs give a contemporary floating effect.
Expected result: The total price updates.
Helpful tip: If you’re gifting the frame, the engraving plate adds a thoughtful touch. It’s worth the small extra cost.
Common mistake: Forgetting to order the right hanging hardware – the frame comes with a sawtooth hanger, but if you want a wire, you can add it.

Step 6 – Review and Checkout

What to do: Double‑check your design preview, size, colour, depth, and any extras. Then enter your delivery address and payment details.
Why this matters: Errors at this stage can delay your order. The preview is your last chance to catch mistakes.
Expected result: You’ll receive an order confirmation email. The frame is built within 3–5 working days, then shipped.
Helpful tip: Use the “add a note” box to mention any special instructions, like a specific area to crop or a fragile item.
Common mistake: Not checking the spelling of the engraving – it’s a common oversight.

Frame Sizes & Materials – Quick Comparison

Size (inches)	Best For	Standard Depth (2.5 cm)	Deep Depth (5 cm)
6×6	Small photos, single coins	✓	—
10×10	Standard photos, small medals	✓	✓
12×16	Larger photos, football shirts, multiple items	✓	✓
16×20	Posters, large memorabilia	✓	✓
20×24	Extra‑large displays, collages	—	✓

All frames are made from solid wood (not MDF) and come with a premium UV‑protective acrylic front. The backing is a sturdy foam board with a felt‑like finish. Kachingo uses archival‑quality materials to prevent yellowing over time.

Design Options – Customisation Choices

• Mount colour: White, cream, black, or no mount (for a frameless look).
• Background colour: Choose from 12 standard colours, or add a custom colour match for an extra fee.
• Photo crop: You can specify a crop area or let the team centre the image automatically.
• Engraving plate: A small brass or silver plate with up to 20 characters – ideal for names or dates.
• Stand‑off fittings: For a floating wall‑mount effect, these are available on request.

Pricing & Delivery – What to Expect

Frame Size	Starting Price (Standard Depth)	Deep Depth Premium	Delivery (UK mainland)
6×6	£29.99	+£10	£4.99
10×10	£39.99	+£10	£4.99
12×16	£54.99	+£15	£5.99
16×20	£69.99	+£15	£6.99
20×24	£89.99	+£20	£8.99

Delivery takes 5–7 working days after order confirmation. Express delivery (2–3 working days) is available for an extra £10. International shipping is possible but rates vary – check the website for your country.

Troubleshooting Common Issues

• Problem: My photo looks pixelated in the preview.
  Reason: The image resolution is too low.
  Solution: Upload a file with at least 300 DPI at the chosen frame size. If you can’t find a higher resolution, consider using a smaller frame size.
• Problem: The physical item I sent doesn’t fit in the depth.
  Reason: You selected standard depth but the item is thicker than 2.5 cm.
  Solution: Always measure the thickness of your item and choose deep depth for anything over 1.5 cm thick.
• Problem: The frame arrived damaged.
  Reason: Rare, but can happen in transit.
  Solution: Contact Kachingo within 48 hours with photos of the damage. They will send a replacement or refund.
• Problem: The engraving is misspelled.
  Reason: Human error during checkout.
  Solution: Go back to the preview and double‑check before paying. If it’s already ordered, contact customer service immediately – they may be able to correct it before production.

Best Practices from Experienced Users

• Always order a sample colour swatch first if you’re unsure about the frame colour – it costs a small fee but saves disappointment.
• For a multi‑item display, lay out the items on a flat surface and take a photo to upload as a reference. The team can arrange them for you.
• Use the “add a note” field to specify exact positioning if you have a preference.
• If you’re framing a fragile item like a dried flower, wrap it in acid‑free tissue and include a note that it’s delicate.
• Order a wall‑mounting kit if you’re not handy – the frame is heavy and needs secure fixing.

Frequently Asked Questions

1. Can I order a frame without a photo?
   Yes, you can order a blank frame or provide a physical item. If you choose “no photo,” the frame will be empty so you can insert your own item later.
2. How do I send a physical item to Kachingo?
   After placing your order, you’ll receive a prepaid shipping label. Pack your item securely, attach the label, and drop it off at a Royal Mail post office. The team will frame it and ship the finished product to you.
3. What if my item is too thick for the deep frame?
   Kachingo’s deep frame has a maximum internal depth of 5 cm. If your item is thicker, contact them directly – they may offer a custom depth for an additional fee.
4. Can I change the frame colour after ordering?
   Yes, if you haven’t yet received a confirmation that production has started. Contact customer service within 2 hours of placing the order. After that, changes may not be possible.
5. Is the glass safe for children’s rooms?
   The front is acrylic, not glass, so it’s shatter‑resistant. It’s safe for hanging in children’s rooms or play areas.

Final Thoughts

Ordering a personalised box frame from Kachingo is a straightforward process that rewards careful planning. Measure your item, choose a deep enough frame, and double‑check your design preview. The result is a high‑quality, custom display that does justice to your memories. Whether it’s a wedding photo, a military medal, or a child’s first drawing, take the time to get the details right, and you’ll have a piece you’ll treasure for years.